Our cancellation and refund standards to ensure a fair and transparent experience for everyone.
Due to the nature of digital products and software services, payments made for completed work, subscriptions, setup fees, or delivered software are generally non-refundable.
Monthly or annual subscription services may be cancelled before the next billing cycle. No partial refunds will be issued for unused periods unless specifically agreed.
For custom website, app, CRM, ERP, or AI development projects, advance payments are non-refundable once project work has started.
If a project is cancelled by the client after work has begun, Structasoft reserves the right to charge for completed milestones, hours worked, and expenses incurred.
Duplicate or accidental payments reported within 7 days may be reviewed and refunded after verification.
Approved refunds, if applicable, will generally be processed within 7–14 business days through the original payment method.
Users are encouraged to contact Structasoft support before initiating payment disputes or chargebacks.
If you have any questions or clarifications regarding our Refund Policy, feel free to contact us: